Question 1

What types of novelty cards do you offer?

Accepted Answer

We provide a wide range of Novelty cards, including  Full UK, Provisonal UK, Full Welsh, Provisional Welsh and Full Northern Irish—all fully customizable to suit your needs.

Question 2

What features do your cards have?

Accepted Answer

Our ID cards come with advanced security features such as raised text, 3D microengravings, embedded holograms, UV imaging layers, and Ultra-HD printing, making them extremely high quality.
Check out the ‘Features’ section on our website to see more in-depth info.

Question 3

Can I customize my card?

Accepted Answer

Yes! You can fully personalize your cards with names, photos, signature and other unique details to meet your specific requirements.

Question 4

What is the turnaround time for orders?

Accepted Answer

Production times for our cards range from 5-7 days, due to their complex nature. Shipping times vary depending on location.

Question 5

How do I place an order?

Accepted Answer

Simply browse our novelty card options, upload your details, and place an order online. Our team will review your design before printing.

Question 6

Are your cards durable?

Accepted Answer

Yes! Our cards are made from high-quality materials that resist fading, scratching, and wear, ensuring long-lasting durability.

Question 7

Do you ship internationally?

Accepted Answer

Yes, we ship nationwide and internationally. Shipping is always free and times vary depending on location.

Question 8

Can I get a refund on my order?

Accepted Answer

Because all our cards are custom-made to your specifications, orders are generally non-refundable once production has begun. However, we will replace or refund orders that arrive defective or damaged, or if we made an error. See our Refund Policy for full details.

Question 9

Can I cancel my order?

Accepted Answer

You may request cancellation within 2 hours of placing your order, provided production hasn't started. Contact us immediately with your order number. After this window, cancellations are not guaranteed.

Question 10

Are your novelty cards legal?

Accepted Answer

Yes. Our cards are designed as novelty items only for entertainment, props, costumes, and collectibles. They are original designs that do not replicate official documents and comply with UK law, including the Identity Documents Act 2010. They must not be used as real identification.

Question 11

How do you protect my personal data?

Accepted Answer

We take privacy seriously. Your data is used only to process orders and is protected with secure systems. We never sell your information. All orders are shipped in discreet, plain packaging. See our Privacy Policy for full details.

Question 12

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards through our secure payment processor. We do not store your full card details. All transactions are encrypted for your protection.

Question 13

What happens if my order is seized by customs?

Accepted Answer

Unfortunately, we cannot offer refunds or replacements for orders seized, returned, or delayed by customs or postal authorities. International customers are responsible for any duties or import regulations in their country.

Question 14

What if I entered the wrong information on my order?

Accepted Answer

Please double-check all details before submitting, as we print exactly what you provide. We cannot offer refunds for customer errors such as misspellings or incorrect photos. If you notice a mistake, contact us immediately—we may be able to help if production hasn't started.

Question 15

How can I contact customer support?

Accepted Answer

You can reach us through our Contact page. We aim to respond to all enquiries within 24-48 hours. For order issues, please include your order number for faster assistance.

Question 16

Is my order shipped discreetly?

Accepted Answer

Yes, all orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is important to us.

Frequently Asked Questions

Still have questions?